This policy applies to all course purchases made directly on happybraintraining.com.

1. Access to courses

Once your enrollment is confirmed, you gain access to the course for the access period stated on that course’s page. Access does not renew automatically; if you need more time to complete a course, contact us before your access period ends.

2. Right of withdrawal (EU / French consumers)

Under EU and French consumer law, you normally have 14 days to withdraw from an online purchase. Because our courses are digital content delivered immediately upon enrollment, this right ends earlier if you have expressly asked for immediate access. At checkout, you are asked to tick a specific box confirming that you want immediate access to the course and that you understand this means giving up your 14-day right of withdrawal once you start accessing the content. If you do not tick that box, or if you have not yet accessed any part of the course, your 14-day right of withdrawal applies in full.

Independently of this legal right, we offer the goodwill guarantee below to every buyer, regardless of location.

3. Our refund guarantee (goodwill policy)

You may request a full refund if both of the following are true: your request reaches us within 7 calendar days of your purchase date, and you have not yet opened or accessed any part of the course (no lesson started, no material downloaded or viewed). Once you have opened or accessed the course, it is considered delivered and consumed, and it is no longer eligible for a refund under this goodwill guarantee.

Refunds are issued to your original payment method and are typically processed within 5–10 business days of approval.

Outside these conditions, refunds are considered case by case — for example, a documented technical fault that prevented you from accessing the course, or a course cancelled by Happy Brain Training before you could begin it (see section 5).

4. Courses funded through a third-party program (DPC, ANDPC, employer budgets, etc.)

If your course was booked or funded through a professional development program (such as France’s ANDPC/DPC), cancellation and refund terms are governed by that program’s own rules, not by section 3 above. Contact us and we will guide you through the correct process.

5. If we cancel or discontinue a course

If Happy Brain Training cancels a course after you’ve enrolled but before you’ve been able to access it, you will receive a full refund automatically — no request needed.

6. How to request a refund

Email happybraintrainings@gmail.com with your order reference and the course name. We aim to respond within 2 business days.

7. Governing law

This policy is offered by Rania Kassir, trading as Happy Brain Training, a sole trader registered in France (SIRET: 925 295 628 00018). It supplements, and does not replace, any mandatory consumer-protection rights you have under the law of your country of residence.